Read e-book How to Deal with Difficult People (Office Skills Training Series)

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For new supervisors and managers who have the responsibility to hire, fire, promote, and evaluate performance, the Principles of Leadership Excellence Series is strongly recommended.


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Skip to main content. Frontline Leadership Certificate Series Frontline Leaders must resolve conflict situations and deal with different types of "difficult" employees.


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Learning Objectives: Define the sources of conflict. Apply strategies to constructively handle conflict. Implement strategies to deal with difficult coworkers.

Recognize how change can cause people to become difficult. Who Should Attend: This series is valuable for both new and experienced frontline leaders from office, manufacturing, and service organizations. This Course is a Popular Onsite.

Click here for more information. ERC Training's flexible courses and programs can be customized for your organization and brought on-site or to a location of your choice.

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If you have trainers and would like to train them in an ERC training course or program, we offer a facilitator's kit, leader's guide, certification, and support. ERC Training offers a select number of the training courses and programs above throughout the year at our Training Center in Cleveland, Ohio. ERC Training delivers training courses and programs in a live, interactive webinar format for organizations who need remote access.

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Dealing with Difficult People Course

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